Privacy notice

What we collect when you ask for a photo estimate, what happens to it, and how long we keep it.

What we collect

When you request a photo estimate, we collect:

• Your name, and an email address or phone number
• Your vehicle's year, make and model, and your description of the damage
• Whether the vehicle is drivable and whether warning lights are on
• Your town, if you tell us
• The photographs you upload
• A VIN, only if you choose to give one

Why we ask you to verify your contact

We send a short code to your email or phone before accepting a request. This confirms a real person is asking and gives us a route that works when your estimate is ready. The code is stored only as a one-way hash and cannot be read back by us.

AI processing — what actually happens

Your photographs are analysed by an artificial intelligence service to help assess the damage. Specifically:

• The service is Claude, provided by Anthropic.
• We send the photographs and the vehicle details — year, make, model, your damage description, and whether the vehicle is drivable.
• We do not send your name, email address, phone number, or VIN. They are not needed to assess damage, so they are not included.
• The AI describes what it sees and the repair operations it would expect. It does not set the price — that is calculated from our own labour rates.
• Processing happens on Anthropic's infrastructure. Our application runs on Microsoft Azure in the United States; the AI analysis is a separate service and is not performed within Azure.

Where your photographs are stored

In private storage on Microsoft Azure, in the United States. They are not publicly accessible, are not listed anywhere, and cannot be reached by guessing a web address. Location data is stripped from your photographs when you upload them.

Staff view them by signing in. Every view is recorded against the person who made it.

How long we keep it

Photographs from inquiries that do not become repair jobs are deleted after 90 days. If your inquiry becomes a job, we keep the records as part of our normal business records.

You can ask us to delete your inquiry and photographs sooner. Call (435) 865-5779 with your reference number.

What we will not do

• We will not publish your photographs, or add them to our gallery, without asking you separately.
• We will not sell your details.
• We will not send you marketing unless you ticked the box asking for it, and you can stop it at any time.

Your estimate link

The link we send you is private to you and expires. Anyone who has the link can see that estimate, so treat it as you would any personal link, and do not post it publicly.

Asking us about your information

Call (435) 865-5779 or come into the shop at 472 N 2150 W Unit #3, Cedar City, Utah 84721. See contact details.